Virtual Receptionist: Get a virtual member of staff for such a small cost.
You must have found us because you are looking for a Virtual Receptionist for your business, or perhaps you have arrived at our website whilst researching for ways to improve your customer service and sales in your business.
As you already know, not answering the telephone when customers call can have such a detrimental effect on your business image, thus reducing sales, repeat sales and in some cases attract negative reviews and comments across the internet.
Having a virtual receptionist will go a very long way to help alleviate these problems and propel your business to the next level.
Briefly, your calls will always be answered, your business will appear to be more established, if you use our virtual receptionist service you will no longer have to worry about Holiday Cover, Illness and other staffing issues that come along with employing your own receptionist. These are just a few of the benefits of having a virtual receptionist.
A virtual receptionist can do more than just answer your calls. As our business relationship evolves, we can do much more than message taking if you’d like us to.
We can fill in order forms, send out emails (if you provide us with an email address at your business domain). Call your clients back. Transfer calls to staff members and we could even manage your social media and help update your website.
As we are a family I.T and Telecommunications business, we can integrate quite a fair bit of services to help your business succeed. See our I.T. site here, Asonda I.T.
From the moment you start using our Virtual Receptionist Service, we will answer your calls in your business name and begin message taking.
How far you’d like to go with our service is entirely up to you.
If you’d like to provide us with information, such as prices, general information, most asked questions for example, we can then even deal with your customers queries providing an even more seemless solution for you.
We use your website and any other data you provide to get to know the products and/or services that you offer. Along with your companies location and take in a general view of your business. The more we know about the customer facing aspect of your business, the better the Virtual receptionist service will work for you.
This isn’t just a job for us. As mentioned on other parts of our website, we get so frustrated when companies handle their customer services so poorly. The immediate consequence is the customer gets annoyed and looks elsewhere, the long term consequences though if many potential clients have the same experience, ultimately it affects your profits and your success at growing your business.
If you do well, we do well. We make our money by answering your calls, so we want you to thrive so we have more of them to answer. It’s a win win for all of us. Your customers have a great experience and in turn the quality and quantity of custom should improve.
Another added perk to this virtual receptionist service is every call we answer, is filtered. What this means is you won’t be receiving any sales calls, no spam calls, no harassing call centres trying to speak to you. We become the gate keeper for you and we will guard the gate however fiercely you want us to.
Not to mention, you won’t ever be charged for sales calls, dropped calls, family calls and staff calls. We just don’t see why you should.
To get started with the service is very easy. Use the form using the link at the bottom of this page or the menu at the top and provide us with the essential information we need to get things going for you. Remember we offer a weeks free trial of the service so you can experience how amazing it is, without any cost what so ever.
Once you have done this, you will be provided with a unique divert number, this is yours and only yours, that is the number you will divert your calls to, you can divert your landline and mobile phone if you want. Then when a call comes in, we will answer it and do what we need for your customers.
Once the call is over, a message via text/sms and/or email will be sent to you or your team for you to pick up and deal with. We will include all the vital information you will need to deal with your customer effectively, name, number, their query and what we have already told them.
At the end of every day you will be emailed a summary of all the customers we have dealt with along with the messages just so that you have them collated in one place. If you have multiple staff members or departments and we send individual messages to those, they will also receive an individual end of day report. You will have all the information you need.
At the end of every month, your total message count is used to calculate your bill. We charge you as little as we can and put you into the cheapest band for that month, you don’t pick an allowance and miss out, you get real value for money, you can check out our prices here.
You can pick and choose when you divert to us, it’s a truly flexible virtual receptionist service.