I’ve signed up, now how does the telephone answering service physically work?

 

Before you start

1.) We provide you with a unique divert telephone number that is only for you to use. This lets us know

 which business the caller is trying to contact.

Get your divert up and running.

How Telephone Answering Works
How Telephone Answering Physically Works

2.) Set your landline, mobile phone, VOIP system (or all of them) to divert to that number either when your line is engaged and/or after so many rings or a permanent divert. With VOIP you can even set it to ring here at the same time as your office, or have it ‘hunt’ around to make sure it’s answered. For standard lines, we have our very own handy guide covering, BT, Virgin and Sky.

Links directly to your suppliers instructions: (external sources)
BT Call Divert.
Sky Call Divert 
Virgin Call Divert. (This will download a PDF from Virgins website)

Telephone Answering Service in Action.

3.) When your public facing numbers get called and isn’t answered, the magic happens and it is then diverted to us.

4.) We then answer that call in a polite, friendly and professional manner and do all we can to help your customer. This could be simple message taking, or as our business relationship develops we can answer queries and give prices or even sign new customers up. Remember we work ‘with’ you. Once the call has been ended, we pass the information to you instantly via email and/or text.

5.) You then have the message and contact details to deal with, when suits you.

Extra, extra, read all about it.

Additional Info – All of our customers get a standard voicemail box for out of hours use free.

We can provide a personalised voicemail box with your company name for just £5 a month. All of these messages are passed on first thing in the morning.