How does a Telephone Answering Service work?

Once you’ve signed up to use our free trial, you can be using the service within minutes!

1.) We provide you with a unique divert telephone number that is only for you to use.

2.) You then set your landline, mobile phone or VOIP system to divert to that number either when your line is engaged and/or after so many rings or a permanent divert.

3.) When your normal business number gets called and isn’t answered, it then diverts that call to your unique number which shows on our system as your business.

4.) We then answer that call in a polite, friendly and professional manner and do all we can to help your customer whether this be by giving knowledge you have passed onto us, filling out an enquiry form or taking order details. We’ll take all the necessary details for you and once the call has been ended, we pass the information to you instantly via email and/or text.

5.) You then have the message and contact details to deal with, when suits you.

6.) If you no longer require to use the service for that day/week for whatever reason, you simply un-divert your phones and we’ll wait patiently for when you need us again.

Additional Info – All of our customers get a standard voicemail box for out of hours use free.

We can provide a personalised voicemail box with your company name for just £5 a month. All of these messages are passed on first thing in the morning.