We mean, really LOVE your business?
Too often, we can get caught in a trap, albeit potentially of our own making. Stuck in a job that we don’t like, dealing with customers we don’t like? perhaps the issues aren’t as broad as that, maybe smaller, more specific things like despising the time you start work in the morning, sick of customers complaining about the tiniest details, or even your choice of web browser.
Do you find yourself thinking that your business is stale, stagnant and ‘just’ ticking over…does this sound familiar at all to your relationship, with your business?
I wouldn’t blame you if it did, plenty do. Humans are creatures of habit, we like the same, regular, routine. We like the comfort of knowing what’s around the corner, in a primitive way, it’s all to do with limiting our chances of being hurt. Most people, don’t like change. Of course this is all relative, you may like to choose something new at a restaurant or try a different brand or blend of coffee for your pick me up, however staying in an industry/career/job that you’ve done forever, don’t love anymore but carry on for the sake of carrying on as it’s become routine and safe, is on another level.
So you need to sit and think about why you feel the way you do?
– Do you hate your hours/days of working?
– Do staff cause you problems?
– Do customers all have similar complaints?
– Day to day running gets you down?
– Have you taken on too much work?
– Does your business do something you love but due to the responsibilities that comes with owning your own business mean you have less and less time to do what it is you love?
– Not making enough money?
Whatever it is that makes you feel ‘off’, you probably just let it carry on and automatically ‘cope’ with it, it’s just there and it slowly gnaws away, with you never stopping to acknowledge it as a problem.
It’s very cliche but recognising the problems and accepting them as such is a great first step to turning your relationship with your work/business around. As soon as you accept that actually, yes…I don’t like starting work at 7:00am, no I don’t like that customers are always sending emails in saying it’s impossible to find certain info on your website, I am tired of that staff member coming in half an hour late most days.
Once accepted for what they are, you can then work on them. The less these issues get, the happier you and your customers will be.
At some point, you were in love with the idea of your own business and providing the product and service that you do. It’s time to get back to basics. When you started, what did you love? what were your ideas and goals for where you wanted to get to and why has that stopped?
For some it’s waking up in the morning and simply not dreading going into their job and for others it’s the potential for financial security of your own making but that’s a story for another day.
The relationship you have with your partner can mirror the traits we have with our own business’s. It’s personal. You need to continually work on the problems so that your faith, passion, excitement and drive come back. Regaining those, your motivation will increase which in turn will reflect in your business.
Not only do you need to love your work/business, you need others to love it too, so it’s time to tell others why. Customers, Staff, Associates….let THEM know why you love your business and why you love what they do for you and your business, nurturing these relationships is also vital to creating an atmosphere of happiness, engagement and inclusion, which will result in more success.
We for example, are passionate about providing great customer service, we think the best thing about a good business is those that deal with customer communication effectively. With great communication, custom is earned, nurtured, kept and repeated. At a customer level, not being able to get info you want reasonably quickly and not hearing back if a problem occurs, is incredibly frustrating, there is no love there. So doing what we do, answering calls, giving information to your customers and often being the first port of call for customer relations, gives us great satisfaction, that in turn, gifts our clients the relief that a lot of the burden is lifted from their shoulders whilst keeping their customers happy.
If you’re not a client and have come across this article because you’ve been thinking about using a call answering service, then please get in touch to see how we can help. If you are a client, we hope you’re happy, we value you and will always do what we can to help. We’re never more than a phone call or email away.