When you call most established businesses, who usually picks up the phone? Hotels, Law Firms, Building Contractors, Dealerships…most have a receptionist who knows where to direct a call or help with quick questions.
You find front of house staff at most larger businesses but we know that it can be cost prohibitive for quite a lot of small businesses and the self employed for such a full time luxury.
This is where we step in, so if you’ve come across this article because you’ve been searching to find out if you need a virtual receptionist, here are a few good reasons to suggest that you might.
Employing a full time or even part time receptionist costs a lot, there is no denying this. Not only do you have to pay their wage, the associated intricacies such as holiday pay, time off, illness etc and also the fact that employing someone is a pretty big commitment, can be a daunting and expensive experience. The ‘real’ cost of the employee rises when you don’t have a need for a full time receptionist and you don’t have any other work for them to do.
By using our call answering service, you have your calls sorted with very little cost and none of the other possible downsides.
Flexibility and Freedom
If you’re up a ladder, in the court room or doing an impressive face to face sales pitch to a customer, there’s nothing worse than your phone ringing/going to voicemail and you can’t answer and don’t know what the incoming call is about. It’s incredibly restrictive to be burdened by being at your phones beck and call all day long when all you want to do, is grow your business and provide the service that you offer.
By transferring your calls to us, they will all get answered and messages passed through for you to deal with when you’re able. Giving you the flexibility to get your work done and the freedom you’d get by not having to answer every single call.
Time and Prioritisation
This leads us on to what most who are growing their business have told us they need more of, time. Finding yourself short of time to get things done is an incredibly good indicator that you need some assistance.
The other positive is that when you receive your messages from us, you can give priority to your callers and deal with the most pressing issues first, you won’t be held up with someone who’s wasting your time, whilst an important caller who is ready to buy from you has to wait.
There has never been a time where good customer service has mattered the most, even more than price. The world is a busy place, people are after products and services and there is an abundance of those who are offering them up. However, sloppy mistakes, poor communication, unprofessional resolutions to issues (caused often by poor organisation or lack of time) lead to bad reviews, poor customer retention and a fall in sales.
Make your customer experience a positive one, give your customers a point of contact that can help, assure and reassure them when needed, let them know their custom is incredibly valued.
If you have staff but have a small team and often get busy but not enough to take on another employee, you can use our service to take your overflow calls, effectively increasing your capability at a fraction of the cost.
So is a call answering service right for you?
If you’ve noticed multiple things above and you find that you are agreeing, then we’re sure we could help.
If you are looking for some freedom, opportunity to grow your business, make your business appear larger and offer a positive customer experience, then give us a try, for free, to see what an advantage a virtual receptionist offers.